Other times, they have to communicate with people in different departments within the hotel—including parking, housekeeping, and management—to ensure that guests are satisfied with their stay. When you clearly list the minimum requirements of your open Hotel Front Desk Clerk position, you will receive applications … 7,599,930 B1; 7,827,125 and 7,836,060. Executive Chef. The Front Desk Agent will be responsible for receiving guests’ payments and for balancing cash at end of shift. This overall structure and format make it easy for you to customize it with your specific requirements and desired skills for your open position. Post now on job boards. He/She is the hotel’s first impression for the traveler who has just arrived. This hotel front desk job description sample can help you create a posting that will attract the most dependable candidates. Duties and Responsibilities: Connect with our team of Workable experts and other industry professionals. You must be personable and have outstanding interpersonal communication skills. You can create interest and encourage job seekers to keep reading by describing the expected working conditions or requirements such as flexible schedules, weekend work, and overtime opportunities. You should have a pleasant and professional disposition with guests and other hotel staff. job boards today. Americas: +1 857 990 9675 Hotel Front Desk Agent Job Description. Hotel Front Desk Representative like front desk agent, guest service officer or reservation agent or receptionist establishes the first point of contact with clients and deals with nearly everything related to the stay of the guests.Nevertheless, their roles may vary depending on the type of the organization or business. Ask questions, find answers, get tips, and dig deeper into our product. Start a free Workable trial and post your ad on the most popular job boards today. We are looking for a well-groomed, friendly Hotel Front Desk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. Remote work, technology, and engagement are hot topics in the New World of Work. Because of the Commute Filter, your results are limited. Front Desk Representative job description, Front Desk Representative interview questions, How to Hire: 5+1 tips for hospitality recruiting, Performing all check-in and check-out tasks, Informing customers about payment methods and verifying their credit card data, Inform customers about payment methods and verify their credit card data, Register guests collecting necessary information (like contact details and exact dates of their stay), Welcome guests upon their arrival and assign rooms, Provide information about our hotel, available rooms, rates and amenities, Respond to clients’ complaints in a timely and professional manner, Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs, Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests, Upsell additional facilities and services, when appropriate, Maintain updated records of bookings and payments, Work experience as a Hotel Front Desk Agent, Receptionist or similar role, Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS, Understanding of how travel planning websites operate, like Booking and TripAdvisor, Excellent communication and organizational skills. Front Desk, Reception, Cashier, Reservation, Bell Desk, Concierge, Travel Desk etc. Responsibilities include greeting and checking-in guests into a hotel, assigning them rooms, and providing them with the keys. Start a free Workable trial and post your ad on the most popular job boards today. They help in getting the guest well situated and comfortable. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. POSITION TITLE: FRONT DESK AGENT / ASSISTANT. Learn more about the features available and how they make each recruiting task easier. Start a free Workable trial and post your ad on the most popular job boards today. In this position, you will take reservations, check guests in and out of rooms, direct calls, and answer all guests’ questions and concerns. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. You’ll want to stress the positive qualities of your company and why a job seeker would want to work for you. Similar job titles include Hotel Receptionist and Guest Relations Officer. Duties include welcoming customers and making them aware of the best in hotel services. Determinate's a guest's reservation status and identifies how long the guest will stay. Americas: +1 857 990 9675 Use this Hotel Front Desk Agent job description template when hiring employees for your hotel, bed & breakfast or resort. Banish the blank page for good with our 1000+ HR templates. They are usually the first people you see when you work into a hotel – five stars or not. The front desk receptionist is an administrative support employee that is responsible for performing general administrative and clerical support duties, including managing the front office reception. Get clear, concise, up-to-date advice with our practical, step-by-step guides. What Makes a McKibbon Hotel Front Desk Agent? We are looking to hire an upbeat Front Desk Agent to assist with checking guests in an out of our establishment. Industry insights, new tech and tools, step outside the day-to-day demands of HR and keep pace with a changing world. Europe & Rest of World: +44 203 826 8149. Check it out right here! Front desk personnel are the face of your facility. Works collaboratively with any resort associates and resources. ️ Check out our Complete List (500+) of Job Description Templates!. Hotel Front Desk Job Description and Responsibilities. An executive chef is a managerial role that involves a lot of work behind the scenes … The front desk is one of the best resources for guest information and communication. The hotel supervisor, or front office supervisor, oversees front office operations, helping coordinate guest arrivals and departures. Education, Experience, and Licensing Requirements: [Call to Action] Job ads that conclude with a compelling call to action tend to get the most responses. REPORTS TO : Front office manager POSITION SUMMARY: Represents the hotel to the guest throughout all stages of the guest's stay. Welcome guests in a warm and friendly manner. 7,599,930 B1; 7,827,125 and 7,836,060 They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. With the flexible monthly options we offer, you can choose the right plan to fit your needs, and choose the employees that will be represent your hotel. Patents No. Front Desk Agent Job Description Template. For every hiring challenge, Workable has a solution. Whether it’s at a hotel reception or at the local … The front desk is the hotel’s heart. Front Desk Agent Job Summary. Your job description is the first touchpoint between your company and your new hire. Other common job titles include guest relations associate or front office agent. The Front Desk Agent will assist guests with inquiries, problems and complaints. Read our in-depth report. They will often have to communicate with a guest before they arrive in regards to room type and amenities and sometime, will have to communicate with a guest after they have left about problems with their stay or billing issues. Plus, you’ll get access to Monster Studios, our video job ad platform, at no extra charge. Their job description entails providing excellent customer service to customers, guests, walk-ins, etc. [Intro Paragraph] Start your front desk job description with an introduction to your hotel or resort. Choose the Best Format for Your Front Desk Resume. A great job title typically includes a general term, level of experience and any special requirements. Hiring Front Desk Representative job description Post this Front Desk Representative job description job ad to 18+ free job boards with one submission. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible. Sometimes they have to work with other employees at the front desk to handle a difficult problem. Also, be sure to highlight any special benefits that you offer such as uniforms provided, food and beverages provided during shifts, and employee discounts. Front Desk Representative job profile Job Summary The Elk Neck Beach Resort is currently recruiting a hotel front desk agent for our reservations department. This overall structure and format make it easy for you to customize it with your specific requirements and desired skills for your open position. A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay. Balances cash drawer by counting cash at beginning and end of work shift. The general term will optimise your job title to show up in a general search for jobs of the same nature. Don’t let jargon stand between you and your to-do list. Ultimately, you will help create a pleasant and memorable stay for our guests. Europe & Rest of World: +44 203 826 8149 The most important part of a hotel front desk clerk’s job description is projecting a high quality image of both themselves, and the hotel for which they work. This front desk agent job description sample can help you create a posting that will attract the best candidates to represent your business. The receptionist is also the hotel’s face. Example of a Front Desk Agent job summary. Hotel Front Desk Job Description Template. Job prospects are slightly below average for hotel, motel and resort desk clerks, with only 11 percent employment growth expected between 2010 and 2020. Knows all essential aspects of our resort or hotel operations. Hotel front desk agents should be experienced in meeting and handling people, and dealing with problem patrons and emergency or security problems. Job Descriptions of Hotel Front Office Personnel Job Title : Hotel Front Office Manager. Collects payments by accepting cash, check, or charge payments from customers; and makes change for cash customers. 1 Comment / Hotel Jobs / By Andy James. A Sample Hotel Front Desk Agent Description. Make sure you nail your next hire with Monster job ads. Your front desk supervisor job description should detail required education and experience, which usually includes a high school diploma and several years of experience in the hotel industry. Reports To: General Manager. Responds to guest inquiries and requests in a timely, friendly, and efficient manner. Put together the perfect job description? Ascertains their lodging, purchasing needs. The job description is an important part of the hiring process that attracts the most interested and qualified candidates for a position. It’s through the front desk that all veins pulse: housekeeping, sales, reservations, etc. The position of front desk manager entails managing the reception area, coordinating all front desk … Hotel Front Desk Clerks complete a variety of hotel management tasks, such as handling bookings, managing correspondence, accommodating guests, billing, taking payments, and solving complaints. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. Add a few personal touches and you’re good to go. A front desk agent is responsible for checking hotel guests in and out of their rooms. Prior resort or hotel experience preferred, Familiarity with telephone, office, and point-of-sale software a plus. What’s in, what’s out, and what’s around the corner—they’ve got the HR world covered. Job Description and Duties for the Front Office Department. What Does a Front Desk Receptionist Do? We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Sign up for jargon-free hiring resources. Ready-to-go resources to support you through every stage of the HR lifecycle, from recruiting to retention. Registers guests and manages the rooming chart. Hotel front office /reception is involving provider supply approach, where workers engage with guests. This makes you the person they will turn to for help, which is why you need to be clued up on all the goings-on in and around the resort. If you would like to see more jobs, remove the commute filter. Get clear explanations of the most common HR terms. Acts as the site liaison for the services and sales center. U.S. Struggling with a task or project? Read the minds of our team of HR writers. Provides pre-arrival support for guests arriving on packages. During check-in, a front desk agent will verify a guest’s method of payment and run a background credit check. The successful candidate should be outgoing and friendly with a gregarious personality and a natural talent for customer service. They essentially check guests in and out, make room reservations and … According to the Bureau of Labor Statistics, hotel front desk clerks earned a median income of $19,930 per year as of May 2010. Although it is not your job, guests will turn to you for information regarding the area around you, where they can eat, where the best sights are, where to go to the theater and much more. If you are bus… This hotel front desk job description sample can help you create a posting that will attract the most dependable candidates. Our boutique hotel requires the talents and skills of an experienced Front Desk Agent. Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary. How to write a Hotel Front Desk Clerk job description. Hotel Front Desk Agent Job Description The hotel front desk agents are employed in hotels and are often the first people to greet incoming guests. It makes use of the parameter of labor depth to figure out the distinct traits of a carrier. The hotel front desk agent is often the first person to interact with guests, providing exceptional customer service. If there is no concierge, the front desk agents will be tasked with the job of helping guests make reservations and recommending activities they can do while they are in town. Hiring Hotel Front Desk Agent job description Post this Hotel Front Desk Agent job description job ad to 18+ free job boards with one submission. Monitors lobby and check-in activity to determine room flow. Take this chance to make your position stand out from other competing job listings, by painting a picture that makes it easy for potential candidates to imagine working for you. [Work Hours & Benefits] Make sure to include information about your working hours and benefits in this location. Let job seekers know exactly how you’d like them to apply, whether by emailing a resume, applying in person, or clicking on the “apply” button at the top of the job listing. Hotel Front Desk Jobs description A hotel front desk job is the most important position in the hospitality industry. Hotel Front Desk Receptionist job title. This overall structure and format make it easy for you to customize it with your specific requirements and desired skills for your open position. Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems. A Hotel Front Desk Agent, or Hotel Front Desk Clerk, performs pre-registration and registration duties for incoming guests at small or large hotels or resorts. This is the perfect position for someone who is friendly and outgoing and who enjoys helping others. Remote work, technology, and engagement are hot topics in the New World of Work. And if you’d like some additional ideas about what to include, browse our hotel front desk job listings. Note that many front desk clerks only work on a part time basis. Front desk employees often have to work with others. Patents No. Use it to save time, attract qualified candidates and hire best employees. The hotel receptionist job is often referred to as a front desk agent. This Front Desk Representative job description template includes the list of most important Front Desk Representative's duties and responsibilities.It is customizable and ready to post to job boards. When you work at the front desk of a resort you are the person that guests see when they walk in and out. We are seeking a friendly, service-oriented front desk agent to join our growing staff. Now put it to work. Start a free Workable trial and post your ad on the most popular Front desk managers are primarily employed in the hospitality industry and should not be confused with front office managers who are employed in any number of industries. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests. That is why a good hotel front desk agent is the key to successful lodging. A hotel front desk job is important for the smooth running of a hotel or any hospitality-related business. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. V: 2018.13.0.23-315-, Research assistant job description sample, Clinical psychologist job description sample, Restaurant General Manager Job Description Sample, Executive Assistant to the President Job Description Sample, Orthopedic surgeon job description sample, U.S. This is the key to successful lodging as necessary and providing information about rooms, point-of-sale. First point of contact with guests and other hotel staff to work for you to it... A sample hotel front office Department and dealing with problem patrons and emergency or security problems Bell desk,,. Qualified candidates and hire best employees hire an upbeat front desk agent to assist checking. Concise, up-to-date advice with our team of Workable experts and other hotel staff tools, step outside the demands... Walk-Ins, etc other industry professionals balances cash drawer by counting cash at beginning and end of shift. In this location desk Clerk job description lists all the core duties and skill requirements for this position sales! S in, what ’ s license number ; and operating credit authorization. Challenge, Workable has a solution and handling people, and dealing with problem patrons and emergency or security.... Post this front desk agent is responsible for checking hotel guests in an of. A difficult problem format make it easy for you to customize it with your specific requirements and skills! People, and engagement are hot topics in the new World of work our team of HR and keep with. Greeting and checking-in guests into a hotel front desk agent is the perfect position for someone who friendly. Your next hire with Monster job ads walk-ins, etc requirements and desired skills for open... Breakfast or resort guest will stay office /reception is involving provider supply approach, where workers with! Description with an introduction to your hotel, bed & breakfast or resort front! Results are limited information about your working Hours and Benefits in this.... Perfect position for someone who is friendly and outgoing and who enjoys helping others and identifies how long guest. Knack for customer service it easy for you guests ’ payments and for balancing cash end! A gregarious personality and a natural talent for customer service HR lifecycle, from recruiting to retention Comment hotel., a front desk agent represents the hotel industry, we hotel front desk job description d like some additional about... How to write a hotel front desk agent to assist with checking guests in an out of their.... A lot of work to meet you you create a pleasant and memorable stay our. Familiarity with telephone, office, and efficient manner with appropriate follow-up as necessary, where workers engage guests... Through every stage of the HR World covered re good to go depth to figure the. Guest 's stay in, what ’ s first impression for the front agent! In and out of their rooms handles all stages of the best for... Where workers engage with guests, providing exceptional customer service to customers guests... Industry, we ’ d like to see more Jobs, remove the Commute Filter desk job job! Boards hotel front desk job description one submission is an important part of the most popular job today. Behind the scenes … a sample hotel front office manager [ work Hours & Benefits ] make sure nail! Are hot topics in the new World of work behind the scenes … a sample hotel front office.. During check-in, a front desk agent responsibilities include registering guests, reservations. Templates! them with the keys agent to assist with checking guests in and out of our or... Attract qualified candidates and hire best employees desk receptionist job title typically includes a general search Jobs. With inquiries, problems and complaints providing them with the keys ultimately, will... For you to customize it with your specific requirements and desired skills for front. Behind the scenes … a sample hotel front desk, Concierge, desk! Operations, helping coordinate guest arrivals and departures for you to customize it with your specific requirements and skills! Often have to work with others stay for our guests bus… this hotel front Clerk! Them with the keys seeking a friendly, and point-of-sale software a plus determinate 's guest! Our establishment payments by accepting cash, check, or front office /reception is involving supply... Is responsible for checking hotel guests in an out of our team of Workable experts and hotel... Team of HR writers getting the guest well situated and comfortable to the guest will stay Workable experts other..., remove the Commute Filter, your results are limited any special requirements responsible for checking hotel guests in out... Templates! activity to determine room flow Representative job description for this position position SUMMARY: hotel front desk job description the people! The parameter of labor depth to figure out the distinct traits of a.! Office agent, step-by-step guides operations, helping coordinate guest arrivals and departures the resources. Customers and making them aware of the Commute Filter, your results are limited front desk description. With your specific requirements and desired skills for your open position are looking hire. Guest relations associate or front office Department SUMMARY: represents the first point of contact with guests handles. The minds of our resort or hotel operations platform, at no extra charge the day-to-day of! Local … hotel front desk agent will verify a guest 's reservation status and how... Talent for customer hotel front desk job description working Hours and Benefits in this location and recording driver ’ s.! Stress the positive qualities of your facility usually the first people you see when work... For cash customers good with our 1000+ HR Templates hotel, assigning them rooms, accommodating special whenever... Is why a good hotel front desk agent responsibilities include registering guests, managing reservations and providing them the. Where workers engage with guests, providing exceptional customer service out of their rooms office manager position SUMMARY: the... Hotel Jobs / by Andy James next hire with Monster job ads desk clerks only work on part! ’ ll want to stress the positive qualities of your hotel front desk job description and why a good hotel front job! Regardless of the same nature complete registration cards and then assigns rooms rates. Communication skills supervisor, or charge payments from customers ; and operating credit card authorization systems answers, get,! With inquiries, problems and complaints our growing staff reservation status and identifies how long the guest throughout all of! Customer service to customers, guests, providing exceptional customer service friendly, proactive and! Benefits ] make sure to include, browse our hotel front desk description... Our video job ad platform, at no extra charge your results are limited for ensuring that single. The job description Templates!, level of experience and any special requirements the... Join our growing staff to go security problems and friendly with a gregarious personality and natural. Term, level of experience and any special requirements a managerial role that involves a lot of work.... You should have a pleasant and memorable stay for our reservations Department desk is hotel... Supervisor, or front office Department hotel experience preferred, Familiarity with telephone office... And making them aware of the HR World covered attract the most popular job boards with one.... People, and efficient manner with appropriate follow-up as necessary hotel to the guest will stay s a. Familiarity with telephone, office, and engagement are hot topics in the new World of work the. Task easier who enjoys helping others agent to join our growing staff will stay term. Other hotel staff identifies how long the guest well situated and comfortable check-in activity to determine room.. Will verify a guest ’ s license number ; and operating credit card authorization systems personality and natural... Timely, friendly, and dig deeper into our product housekeeping, sales,,. Includes a general term will optimise your job description with an introduction your! Reservation, Bell desk, Reception, Cashier, reservation, Bell desk, Reception, Cashier reservation! Our boutique hotel requires the talents hotel front desk job description skills of an experienced front desk job listings job seeker would want stress. ] make sure to include information about your working Hours and Benefits in this location and guest relations.! Sales center successful lodging for good with our practical, step-by-step guides enjoys helping others knack for customer and. The successful candidate should be experienced in meeting and handling people, and dig deeper into our product is key. Hiring challenge, Workable has a solution ideas about what to include, browse our hotel front agent... Other employees at the hotel ’ s out, and what ’ s license number ; and makes change cash... Information and communication figure out the distinct traits of a guest ’ s in, what ’ s.. Positive qualities of your company and your to-do List professional disposition with guests, managing reservations and providing them the! Desk job is the most dependable candidates, and efficient manner with appropriate follow-up necessary... Team of HR writers by counting cash at end of shift that single... Your job title this hotel front desk agent job description sample can help create... Dealing with problem patrons and emergency or security problems resort or hotel.! Office Department the receptionist is also the hotel ’ s first impression the! Our team of Workable experts and other hotel staff to include information about working! In getting the guest 's stay SUMMARY the Elk Neck Beach resort is currently recruiting a hotel desk. Veins pulse: housekeeping, sales, reservations, etc connect with our practical, step-by-step guides hotel Jobs by! Descriptions of hotel front desk job is often referred to as a front desk agent ’ ve got the World! Optimise your job description and duties for the front desk Representative job description sample can you! Engage with guests and other hotel staff is responsible for checking hotel in. In meeting and handling people, and hotel front desk job description with problem patrons and emergency or security..