I started the investigation on January 2nd and now 11 days after sending my package via two day delivery it’s still missing. On December 29th in the morning, the package arrived in Ontario, CA, about two hours away. Might be better to take some time composing a straightforward and concise complaint letter to UPS. The law in Illinois is constantly changing and although we do our best to keep our website current, you should not make any final determinations based on what you read here. You can sue, but if they are willing to pay, you have won your suit already. That UPS store has been giving me the run around. Their business is to transport packages from one destination to another. You can sign in to vote the answer. Got call from UPS customer support person saying I would be approved and reimbursed for loss. As our driver is super nice I went along with it for a year before ever losing a package. While insured packages or express mail is help for up to 6 months, maybe even longer sometimes. The package was declared with document in it so no value was declared. Many barely speak English and just say whatever will placate you regardless of whether it s based on any real data or truth. I emailed the customer service address I found online for UPS and it sent an auto response that said it’s not monitored. If you are filing a claim for a lost item, please note that due to the COVID-19 situation, delivery guarantees have been suspended and delivery times may take longer than expected. The day after i filed a charge back on my credit card, i got an email from UPS saying my investigation has been closed, the package had been confirmed Lost. Not saying that this is your fault, because everyone seems to be doing things like this. Report the activity to your landlord. If it reaches the recipient and the box is destroyed or the contents inside are damaged, you can get that cost back as well. Details . Is the suit viable, well that is the real question. Can you get in trouble for moving someone’s Amazon package? If you found this Answer helpful, please mark it as "Best Answer" Please be advised that the... 0 found this answer helpful The advice that you receive from us should be taken in general terms. I’m still waiting to hear back from them because I want to know who is responsible for this because the lost box had over $100 of trade in items that I was going to receive credit for. Here’s your step by step guide for navigating their system. Drivers try to leave your package hidden for safety reasons, so your package could be hiding somewhere just out of plain sight. I too am having issues with UPS telling me one thing on their website and then another by the phone. The reality is that the only way to get back at them is to take my company’s business elsewhere. If you’ve been in a traffic collision with a UPS truck and have suffered losses or damages, you want to ensure that you can sue UPS to get compensation. More. If your package is insured, valuable, priority or registered mail, you can file a claim. You can sue, but if they are willing to pay, you have won your suit already. Smells fishy. No, you don't really have grounds to sue them. How about just dealing with the fact that the order got messed up, they're trying to make it right, and move on? It is a shame that it is the same way for ALL shipping companies. After a little over two hours and no call back, I called again. You have no recourse, you have no proof of anything. Now today June 19 I recieve one package and not the other. You have to prove damages if you want to sue. The Law Offices of Michael J. Helfand L.L.C. It would be a waste of time. If the package cannot be found, the shipper can file a claim up to the declared value of the package contents. Browse related questions. It would be a waste of time. I will look at small claims as a possibility. Called UPS and they told me the package was lost and they needed to start a tracer. Two hours later I called again because I needed to leave my house. I think you can't, and "we" (many people who had bad things with UPS) are unsatisfied the fact that we can't sue this **** company. Mike owns a small business, and he ships a lot. If they can't find your mail, and are making every good faith effort to do so [which I doubt], that is all that is required of them. My package was delivered the following day (oops! I’ve been involved in a nightmare with UPS over a lost package. Get your answers by asking now. My package was delivered the following day (oops! You can try to sue UPS, but it will not be cost effective. Pls kindly help me. Ask a lawyer - it's free! You may be better off going through your credit card company and telling them you did not receive said items. Incredibly unorganized by UPS to be losing so many packages. If you're going to start suing for bad customer service better start in alphabetical order. It reminds me of a phone call I had from someone once who wanted to sue them over a lost package. I used UPS, and hate it, but I heard other services are also bad...... Is there any company who can deliver better than "worst"? What about many people who are unsatisfied with UPS gather through internet to create a community or group to discuss this issue. Damaged: The shipper or receiver can initiate a claim on a damaged package, although UPS encourages the shipper to report package problems. Their terrible treatment of their customers makes you want to sue. So my question is can I sue them for taking a month to deliver my packages? The notes on the shipper tracking was incorrect saying the Apt number wasn t on label and yet it was clearly on the original shipping label. It does seem like you're suffering due to contractual and operational failures of UPS, but your recourse is against the merchant you paid for the goods, because you also paid them for delivery. You can file a formal complaint with the Postmaster General, and you could file a Government Claim for damages, but you are correct that the government and its agents are immune from suit for negligence and mistakes. This hasn’t been my experience with FedEx or Amazon or even the USPS. Then they go to package service center and see if they can match it to anything there. It’s their flippant response and lack of effort that has me fuming. They said I can make a claim to replace the contents of the package as if they assume I was shipping X-mas gifts instead of legal documents and checks that can’t be replaced. I had a very important package shipped to me on December 26th from my office in Chicago to San Diego where I was located that week. No investigation appears to have taken place yet and I’m told it could take up to eight business days. Read it. Looking for a Package at FedEx Check to see if you are eligible to file a claim. Tell them how you wish to be compensated for your inconvenience. Hopefully, they are not getting stolen. Can You Sue UPS for Losing an Important Package ... / Lost package investigation That is also what they told me over the phone. What was a lie is that she told me the delay was because my office messed up on the shipping weight. As long as they make it right, they are a-ok. Now ever package is scanned. UPS wont help you can try opening a case with Amazon and let them know UPS never scanned the packages. UPS offers a quick and easy way to track and report lost mail or packages. Once the report is received, UPS will perform a package search. It reminds me of a phone call I had from someone once who wanted to sue them over a lost package. That operator said the package did appear lost, but told me that it had to be missing for 72 hours before they could do an investigation. If there are enough people, maybe the mass media's gonna get the attention to their bad job and they will have to correct their bad system. But if my business screwed something up, I’d do whatever it takes to make it right. I always have such bad experiences when it comes to shipping and receiving packages from UPS. Until you have lost packages. And I will take great joy the next time I have a case against them for an injured worker or one of their trucks hitting someone. If you’re still unable to locate the package, the sender or the intended receiver can initiate a claim. Good luck! Maybe it got into the right one, maybe not. Much success! That was lie #2. Warranty. It doesn’t get me the delivery I desperately need, but it’s all I realistically have. Their terrible treatment of their customers makes you want to sue. Hopefully, they are not getting stolen. UPS won't entertain you for any of the lost package but they ask you to contact the store you dealt with. It might be difficult to prevail in such a lawsuit. Why do delivery people take photos after they deliver a package... how do they know it was delivered correctly? It’s the same feeling my caller had when they wanted to sue them. That person told me that despite what the online tracking said, my package was on a truck and would be for sure delivered by the end of the day. UPS has different policies for lost or stolen packages depending on whether your package was shipped in the US or internationally. Incredibly unorganized by UPS to be losing so many packages. Those items in the package were for my wedding that was held on August 3rd. ? I understand that a package can get lost despite their tracking system. 57 comments . Find peace of mind with the details. Start with the tracking number and inform the proper channels of your issue. All packages shipped via UPS are insured automatically up to $100. If you have a number of small lost or damaged shipments, you can accumulate these shipments throughout the year, and sue UPS once before the end of a 12 month period, as long as they don't total more than $10,000. In other words they are responsible for compensation of lost, stolen or broken items due to their own negligence. If so, how would UPS "make you whole"? Close. In subsequent phone calls when I made clear how urgent it was to get this package ASAP I was essentially told that it’s too bad. They sent me a claim form and I filled it. However there has been no response. If my package is lost, stolen or broken due to the negligence of UPS, you can bet that the hard earned money I spent on that item that THEY were responsible for getting to me, will be reimbursed to me because it is a VERY expensive item that I could not find in ANY local retail store and it was the job of UPS to deliver it to me without incident to the package. ), but I still had to go to UPS for other packages after that. Can You Sue Them? If my answer is the "BEST ANSWER" and/or "HELPFUL" please mark it accordingly. Ebay closed case, what can I do about it? You should consult with an experienced CA attorney, only a CA attorney can provide you with specific legal advice. Select the link below to e-mail UPS about your lost or damaged package. The package wasn’t lost, just delayed. A 5foot package that they claim they can’t find. You have an agreement with UPS. There is no way to call the Ontario location. 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The waiter doesn’t say “too bad, we are busy.”  They act like they care about you and try to make it right. Unfortunately, UPS is a big company and has the money and resources for legal defense, but it s sad that they do not use that money to properly train their employees to make their company the BEST shipping company in the world. Shippers and receivers can report a lost package on ups.com. Before starting a claim, make sure you have looked around for the package. “It is UPS policy to just pretend like nothing is wrong when it knowingly loses a package and hope the problem goes away unless they get called out on it,” writes Benjamin. The final call was at the end of the day. Can you prove financial loss due to the late delivery? Were you harmed in any other way? Package searches can take up to 10 business days. See all countries with temporary service and guaranteed-delivery suspensions. It has been so difficult to put in a "lost" claim from UPS, and Amazon for example only offered me a refund or free replacement after 10 days. That was lie #3 as they weren’t delivering that day for some reason. They have let the Sender know that my package is "officially" lost and that they need to refund or replace my package. Are you looking for a get rich quick thing? I've been trying to contact the Sender but their wait times for phone calls are over an hour every time i try to call. The kicker is, lots of packages just get thrown into trucks without being scanned this time of year. However, the cost to actually handle a case by any lawyer that we recommend is between you and that law firm. 3 attorney answers. The only way to establish an attorney client relationship with us or any other Illinois lawyer is through a signed retainer agreement in which you agree to hire the lawyer and they agree to work with you as a client. Can I sue that UPS for bad customer service? Unless you're the one directly paying UPS to deliver the package you have no legal recourse because you're not a party to the "contract of carriage." The answer above is only general in nature and cannot be construed as legal advice, given that not enough facts are known. We should figure out which company doing "close to OK" job. Learn More. Get over it. I called them again today and I was told only 100$ will be paid because I did not indicate the value when it was shipped. They would wait you out in court. Since they were in two packages but I find out the other is getting shipped back to the UPS store the shipped sent out from. 09/12 - UPDATE: After many phone calls with the UPS Investigations team, i have been informed that my Investigation has concluded on their end. How North Korea's Kim marked the new year, Congress overrides Trump's veto of defense bill, Jennifer Lopez grieves for COVID-19 victims, 'Patriotic Millionaires' want to kick in on relief checks, Cheers! If not, do so ASAP. It reminds me of a phone call I had from someone once who wanted to sue them over a lost package. But you may be wondering how do I sue UPS? How do you think about the answers? If they were stolen then how the heck is it this easy to get away with it on so many instances. The best part of buying stuff online is eliminating the hassle. Every shipment has a contract that is certainly written in their favor. Just like you can’t sue a restaurant for a rude waiter, there’s not much the average consumer can do about a company that doesn’t care about their customers. For these, you won’t be able to file a claim, and it could be difficult to get a refund or replacement. I paid extra for two-day shipping which, due to the weekend, meant it was to arrive on December 30th. Learn how to find lost mail, file claims, and request refunds. Do I get an automatic refund on ebay minutes after cancellation? After 4 weeks of me fighting them and UPS confirming my package had been delivered (4 times), the day after the charge back, they tell me my package was confirmed Lost. Regardless, all missing packages—for whatever reason—are handled this way. If you lose your job at a company, and that company gets bought out a few months later, will the new company hire you back? All Claims: Once you file a missing package claim, UPS will investigate. She also told me that if it didn’t arrive on the 30th, it would show up on the 31st. Why do people think suing is so great? It does seem like you're suffering due to contractual and operational failures of UPS, but your recourse is against the merchant you paid for the goods, because you also paid them for delivery. Turnaround Time. Be firm but not whiny. Sep 23, 2014 . If you experience a lost package by UPS, USPS, FedEx, Amazon, or DHL, hopefully, this information will help. UPS is now as bad as the Post Office, maybe worse. It has been so difficult to put in a "lost" claim from UPS, and Amazon for example only offered me a refund or free replacement after 10 days. I directed my ups package to be held for pick up and they lost my package? It s not about getting rich quick. It is unfortunate this happened. The tracker on your package is usually true to its name and rarely allows packages to get lost. ... Can I sue them? Bring it to an attorney. On call #1 I was told that they would look in to it, and someone would call me within an hour. 15.8K views . Their terrible treatment of their customers makes you want to sue. Again, if the package is lost and a claim is made, you can get that value back from that shipment. Called this week and someone else now says they won t pay anything. He mostly used UPS, and says that he probably spends $12,000 on shipping annually. Finally, there is never a cost to speak with the Illinois attorneys that run our site and will talk to you on the phone or by e-mail for free. On May 30 the package was out of delivery and it never came. Good customer service is a lost art. Ashes (considered human remains) can be shipped through the USPS. Of course, you can. I doubt you can sue them. WE WON MORE THAN 20 TRIALS! UPS loses packages so make sure to scan your packages. That caller, like me, wasn’t as mad at the package going missing as they were at the response by UPS. Sponsored Listings. You don't tack more on until after about $300, and it’s roughly $1.05 after that. You can not sue a corporation just for having bad customer service (in your opinion). The first thing that happened was that I called four times and got four different answers. Domestic Shipping: If you order something domestically and it is missing, you can’t file a missing package claim until 24 hours after it was supposed to be delivered. If the package is found, UPS will not approve the claim and will route the package on to the recipient. UPS lost one of my packages insured for $300. On December 30th, I called because the package was still in Ontario at noon, which based on my history of shipping made no sense. But three or four missing packages is. If they were stolen then how the heck is it this easy to get away with it on so many instances. It s about the loss of merchandise. Ok well I had ordered some wheels for my car and they were supposed to be shipped to me on May 29, 2008 in two packages. If contents of your … Still have questions? So I will be pissed and keep calling until they find my package. Depending on who you talk to, you get 2 different stories but no money paid. After about a week, the person I spoke to at the UPS store location said that they have talked to UPS and that UPS has agreed to refund my shipping cost but would not pay any claim for the lost package itself. But three or four missing packages is. The steps in a lost package claim are as follows: Lost Package Reported Shippers are encouraged to report the lost package because notification letters are not sent to receivers. United Parcel Service is in the business of shipping packages and when they lose one they act like it’s no big deal. It’s like going to a busy restaurant where everyone but one person at the table gets their entree. E-mail UPS. UPS will notify you when the package is delivered. On May 29 I was at work and missed the package and they left a infonotice. At least not in a court room. You can't sue, but it the package was insured, you can be reimbursed. Have you filed a claim for a lost package? I never got an item on Ebay, seller and tracking company said I did. Web Site Disclaimer: None of the information on this website should be considered legal advice. One package that's gone missing isn't super unusual. Learn what you can do if mail or a package is late or missing. well time is money these days but in no way am i trying to get rich quick! I’ve been involved in a nightmare with UPS over a lost package. Sorry for your loss and I hope you're able to locate the package. The package was declared with document in it so no value was declared. That caller, like me, wasn’t as mad at the package going missing as they were at the response by UPS. Read More. i. Typical....just sue everyone to solve the problems. But be aware that UPS has more money, attorneys and time than you. Discover UPS Services. The package got lost I think on the customs in Calgary, the UPS tracking got stuck there and never moved. UPS Store - UPS Package Lost / Stolen by UPS Empoyees. When ANY company wrongs a patron, it behooves them to make it right or lose business and credibility which will eventually cause the company to go out of business entirely. The merchant has recourse against UPS under their contract if they want to pursue it. UPS Customer Service Is Terrible. I think you will have a better chance of getting some satisfaction that way. However, many of the claims filed that are investigated by UPS are denied (if they are denied) for clearly outlined reasons. UPS outlines proper packing technique for deliveries, and if the item was not packed well, it is not ensured by the repayment policy. Advertisements. Hi my name is Yusuf, ups lost my package worth of 12308.02 since July and I didn t hear from them since the confirmed the lost. It’s really difficult to find out if a package was lost or stolen. I told them to starts a tracer and after a week told me they are starting the insurance claim. I called UPS and they said the other box was lost. Rating Details. Remarkable services that go beyond shipping and tracking to help you expand your business. ), but I still had to go to UPS for other packages after that. 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