The challenge of managing an independent)Tj T* 0.1173 Tw (property can be overwhelming. A commercial)Tj -1.2632 -1.3158 TD -0.0238 Tw (lodging establishment may have a certain percentage of permanent residents. )Tj 1.2632 -1.3158 TD 0.0226 Tw (Consider the following article, �January RevPAR Grows Nearly Ten Percent at Sub-)Tj -1.2632 -1.3158 TD 0.0054 Tc 0.1482 Tw (urban Lodge Company-Owned Hotels,� which was published online. He has)Tj T* 0.0054 Tc 0.1999 Tw (noticed a trend toward added amenities in the)Tj T* -0.0001 Tc 0.0516 Tw (rooms. 1 g /GS3 gs 0 750 m 0 750 l f q 1 i 0 750 624 -750 re 0 750 m W n 0 750.06 624 -750 re W n /GS2 gs BT /F3 1 Tf 9.5 0 0 9.5 186 628.0001 Tm 0 0 0 1 k -0.0001 Tc 0 Tw (Sleep Inn)Tj 0 -1.6316 TD (Clarion)Tj T* (MainStay Suites)Tj T* (Econo Lodge)Tj T* (Rodeway Inn)Tj ET 0 0 0 1 K 0 J 0 j 0.25 w 10 M []0 d 186 549.125 m 546 549.125 l 186 537.875 m 546 537.875 l S BT /F1 1 Tf 7.25 0 0 7.25 186 541.0001 Tm 0.2568 Tc (HILTON)Tj /F3 1 Tf 9.5 0 0 9.5 186 522.2501 Tm -0.0001 Tc (Conrad Hotels)Tj 0 -1.6053 TD -0.0002 Tc (Doubletree)Tj T* -0.0001 Tc (Embassy Suites Hotels)Tj T* (Hampton Inn)Tj T* (Hampton Inn & Suites)Tj T* (Hilton Garden Inn)Tj T* (Hilton Hotels)Tj T* (Homewood Suites by Hilton)Tj ET 186 398.625 m 546 398.625 l 186 387.375 m 546 387.375 l S BT /F1 1 Tf 7.25 0 0 7.25 186 390.5 Tm 0.2568 Tc 0.0257 Tw (WYNDHAM HOTELS & RESORTS)Tj /F3 1 Tf 9.5 0 0 9.5 186 371.75 Tm -0.0001 Tc 0 Tw (Wyndham Hotels)Tj 0 -1.5789 TD (Wyndham Resorts)Tj T* (Viva Wyndham Resorts)Tj T* (Wyndham Luxury Resorts)Tj T* (Wyndham Historic Hotels)Tj T* (Wyndham Garden Hotels)Tj T* (Summerfield Suites by Wyndham)Tj ET 108 246.25 m 247.789 246.25 l S 0 0 0 0.6 K 1.5 w 108 229.375 m 247.789 229.375 l S BT /F1 1 Tf 12 0 0 12 108 234.1251 Tm 0.015 Tc (Independent Properties)Tj /F3 1 Tf 9.5 0 0 9.5 186 215.3751 Tm -0.0002 Tc (An )Tj /F5 1 Tf 1.5629 0 TD -0.0001 Tc 0.0082 Tw (independent hotel)Tj /F3 1 Tf 8.0159 0 TD (is one that is not associated with a franchise. This technique sur-)Tj T* -0.0057 Tc 0 Tw (veyed potential guest markets and built systems around the needs of identified segments. Front Office Department: This department performs various functions like reservation, reception, registration, room assignment, and settlement of bills of a resident guest and the front office department is considered as the nerve centre of a hotel.. Cur-)Tj -0.0132 -1.3158 TD 0.1074 Tw (rent trade journals allow you to review the many job opportunities for hospitality profes-)Tj -1.173 -1.3158 TD 0.1015 Tw (sionals who have prepared themselves through education and work experience. 4. )Tj T* 0.1212 Tw (Hampton Inn revolutionized the hotel industry with the creation of the first national)Tj T* 0.0824 Tw [(brand targeted to the new limited-service hotel segment. )-524.9(Extended-stay)]TJ -3.1678 -1.4211 TD [(b. )Tj 1.2632 -1.3158 TD -0.0008 Tc -0.041 Tw (Try to work in as many areas as you can before taking the leap into a general manager)Tj -1.2632 -1.3158 TD -0.0001 Tc 0.0853 Tw (position. These)Tj T* -0.0393 Tw (hotels offer guests a wide range of services that may include reservations, living room and)Tj T* -0.0001 Tc 0.0062 Tw [(separate bedroom, kitchenette, optional public dining room and room service, cable tel-)]TJ T* -0.0046 Tw (evision, videocassette players and recorders, specialty shops, personal services, valet and)Tj T* 0.0004 Tw (laundry, swimming pool, and ground transportation to and from an airport. Front Office Department. )-183.9(Carol Peacher, �Joe M. Hindsley Named General Manager at Hyatt Regency)]TJ 1.5789 -1.3158 TD -0.0001 Tc -0.0095 Tw (Atlanta on Peachtree Street and Scott B. 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In 1988,)]TJ T* -0.0004 Tc -0.0414 Tw (the hotel underwent a $150 million restoration. )Tj 1.2632 -1.3158 TD 0.0155 Tw (What items do you think each spokesperson will)Tj -1.2632 -1.3158 TD 0 Tw (include in his or her summary? )Tj /F3 1 Tf 1.4753 0 TD -0.0001 Tc 0.0414 Tw [(Name some of the hotels you have visited. )-695.9(Hotels)]TJ T* [(b. )Tj 1.2632 -1.3158 TD -0.0001 Tc 0.0162 Tw (The Internet provides many opportunities for a new graduate to examine trends that)Tj -1.2632 -1.3158 TD 0.0324 Tw (are driving the industry and new technologies that will shape a career in hotel manage-)Tj T* 0.0263 Tw (ment. )Tj 1.2632 -1.3158 TD 0.0852 Tw (In 1929, after decades of hosting distinguished visitors from around the world, the)Tj -1.2632 -1.3158 TD 0 Tw (Waldorf-Astoria closed its doors to make room for the Empire State Building. )Tj 6.175 0 0 6.175 352.7301 206.1351 Tm (12)Tj 9.5 0 0 9.5 198 190.5 Tm -0.0057 Tc -0.0231 Tw (This 1,260-room hotel �is now one of the nation�s premier convention and trade show)Tj -1.2632 -1.3158 TD -0.0006 Tw [(facilities with 180,000 square feet of ballroom, exhibit, meeting and hospitality space. )Tj -1.5789 -1.3158 TD 0.005 Tc 0.1338 Tw [(2)5.2(5)5.2(. 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In the 1980s, under the)]TJ T* -0.0001 Tc -0.0378 Tw (leadership of John Kapioltas, Sheraton�s chairman, president, and chief executive officer,)Tj T* 0.0054 Tc 0.1497 Tw (the company received international recognition as an industry innovator in offering )Tj T* -0.0001 Tc 0.0787 Tw (modern hotel accommodations. I worked in five departments: Front Office, Housekeeping, Sales and Marketing, Food and Beverage Service and Food and Beverage Production. )Tj ET 0 0 0 1 K 0.25 w 108 412.625 m 235.079 412.625 l S 0 0 0 0.6 K 1.5 w 108 395.75 m 235.079 395.75 l S BT /F1 1 Tf 12 0 0 12 108 400.5 Tm 0.015 Tc (Me/Pleasure Concept)Tj /F3 1 Tf 9.5 0 0 9.5 186 381.75 Tm -0.0001 Tc -0.0267 Tw [(The idea of deserving recreation away from the job to restore mental acuity and improve)]TJ T* -0.0228 Tw (attitude has evolved over the years. Services include \(but are)]TJ -1.2632 -1.3158 TD 0.0069 Tw (not limited to\) computerized reservation systems, public dining, banquet service, lounge)Tj T* 0.0011 Tw (and entertainment areas, personal services, and shuttle transportation to airports. )]TJ T* 0.0036 Tw (He says that guests are looking for the basic com-)Tj T* 0.0088 Tw (forts of home�clean, comfortable, well-equipped)Tj T* 0.0834 Tw (rooms with everything in working order. )Tj 1.2632 -2.9474 TD 0.0331 Tw (Generally, neither the operator nor the owner would be held liable for any injury or)Tj 0 -1.3158 TD -0.0236 Tw (death caused by terrorist activities, unless the owner or operator has failed to exercise)Tj T* -0.0016 Tc -0.0402 Tw (reasonable care for the safety and security of their guests. With the new legislation, FelCor will be able to)Tj T* 0.0241 Tw [(form a new Taxable REIT Subsidiary and transfer the leases of its hotels to this new)]TJ T* 0.0069 Tw (subsidiary. )Tj /F5 1 Tf 30.6434 0 TD 0 Tw (Aver-)Tj -35.5073 -1.3158 TD 0.0934 Tw (age daily rate \(ADR\))Tj /F3 1 Tf 9.5932 0 TD [(is the total room revenue divided by the number of rooms sold. )Tj /F6 1 Tf -2.2041 -1.9737 TD -0.0002 Tc (16. 1 g /GS3 gs 0 750 m 0 750 l f q 1 i 0 750 624 -750 re 0 750 m W n 0 750.06 624 -750 re W n 0 0 0 0.8 K 0 J 0 j 25 w 10 M []0 d /GS2 gs 78 624.5 m 189.502 624.5 l S /GS3 gs BT /F10 1 Tf 18 0 0 18 83 619.0001 Tm 0 0 0 0 k 0.0417 Tc 0 Tw (Chapter Recap)Tj ET /GS2 gs BT /F3 1 Tf 9.5 0 0 9.5 156 595.0001 Tm 0 0 0 1 k -0.0112 Tc 0.0444 Tw [(This chapter introduced the future professional to the hotel industry. The staff of this department is very visible to the guests. 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A research study of PhoCusWright data indicated �Inter-)Tj T* 0 Tw (net reservations consisted of about 13 percent of all U.S. hotel reservations in 2003.�)Tj 6.175 0 0 6.175 504.3179 118.3851 Tm (16)Tj ET 0 0 0 0 k 78 651 438 12 re f BT /F10 1 Tf 9 0 0 9 78 656.3688 Tm 0 0 0 1 k 0 Tc (6)Tj 7 0 0 7 89.3421 656.3688 Tm 0.125 Tc (CHAPTER 1)Tj /F9 1 Tf 4 0 0 4 129.6094 657.3688 Tm 0 0 0 0.4 k 0 Tc ()Tj /F10 1 Tf 7 0 0 7 138.4166 656.3688 Tm 0 0 0 1 k 0.125 Tc (INTRODUCTION TO HOTEL MANAGEMENT)Tj ET Q /Cs8 cs 0 scn /GS2 gs 41 737 185.629 13.06 re f BT /TT2 1 Tf 8 0 0 8 45 741 Tm 1 scn 0 Tc 0 Tw (01_4612.qxp 1/11/06 3:27 PM Page 6)Tj ET 1 G 0 J 0 j 0.5 w 10 M []0 d 1 i 42 750 m 42 726 l 0 708 m 24 708 l 582 750 m 582 726 l 624 708 m 600 708 l 42 0 m 42 24 l 0 42 m 24 42 l 582 0 m 582 24 l 624 42 m 600 42 l S /Cs8 CS 1 SCN 0.25 w 42 750 m 42 726 l 0 708 m 24 708 l 582 750 m 582 726 l 624 708 m 600 708 l 42 0 m 42 24 l 0 42 m 24 42 l 582 0 m 582 24 l 624 42 m 600 42 l S 1 G 0.5 w 288 738 m 336 738 l 288 12 m 336 12 l 12 399 m 12 351 l 612 399 m 612 351 l 312 750 m 312 726 l 312 24 m 312 0 l 0 375 m 24 375 l 600 375 m 624 375 l 312 738 m 318 738 l 318 734.688 315.312 732 312 732 c 308.688 732 306 734.688 306 738 c 306 741.312 308.688 744 312 744 c 315.312 744 318 741.312 318 738 c 312 12 m 318 12 l 318 8.688 315.312 6 312 6 c 308.688 6 306 8.688 306 12 c 306 15.312 308.688 18 312 18 c 315.312 18 318 15.312 318 12 c 12 375 m 18 375 l 18 371.688 15.312 369 12 369 c 8.688 369 6 371.688 6 375 c 6 378.312 8.688 381 12 381 c 15.312 381 18 378.312 18 375 c 612 375 m 618 375 l 618 371.688 615.312 369 612 369 c 608.688 369 606 371.688 606 375 c 606 378.312 608.688 381 612 381 c 615.312 381 618 378.312 618 375 c S /Cs8 CS 1 SCN 0.25 w 288 738 m 336 738 l 288 12 m 336 12 l 12 399 m 12 351 l 612 399 m 612 351 l 312 750 m 312 726 l 312 24 m 312 0 l 0 375 m 24 375 l 600 375 m 624 375 l 312 738 m 318 738 l 318 734.688 315.312 732 312 732 c 308.688 732 306 734.688 306 738 c 306 741.312 308.688 744 312 744 c 315.312 744 318 741.312 318 738 c 312 12 m 318 12 l 318 8.688 315.312 6 312 6 c 308.688 6 306 8.688 306 12 c 306 15.312 308.688 18 312 18 c 315.312 18 318 15.312 318 12 c 12 375 m 18 375 l 18 371.688 15.312 369 12 369 c 8.688 369 6 371.688 6 375 c 6 378.312 8.688 381 12 381 c 15.312 381 18 378.312 18 375 c 612 375 m 618 375 l 618 371.688 615.312 369 612 369 c 608.688 369 606 371.688 606 375 c 606 378.312 608.688 381 612 381 c 615.312 381 618 378.312 618 375 c S endstream endobj 32 0 obj << /BleedBox [ 24 24 600 726 ] /TrimBox [ 42 42 582 708 ] /MediaBox [ 42 42 582 708 ] /Resources 34 0 R /Parent 16 0 R /Contents 33 0 R /Type /Page >> endobj 33 0 obj << /Length 5251 >> stream 1 g /GS3 gs 0 750 m 0 750 l f q 1 i 0 750 624 -750 re 0 750 m W n 0 750.06 624 -750 re W n /GS2 gs BT /F3 1 Tf 9.5 0 0 9.5 186 628.0001 Tm 0 0 0 1 k -0.0001 Tc 0.0058 Tw (hotel chains, which develop different properties to meet the expectations of various seg-)Tj 0 -1.3158 TD -0.0002 Tc 0.0001 Tw (ments of the hotel market. 0.0338 Tw [ ( 12 American hotel ) Tj T * -0.0377 Tw ( also... 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